THE HORSEBOX SPA
EQUINE WELLNESS
BOOKING PROCESS
All new bookings, changes to bookings and cancellations must be made online
(no direct messages please unless your appointment has already been issued)
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Changes | cancellations must be made by 6pm on the Sunday before your appointment
- so before we plan routes. (dont worry - I'll send you a reminder)
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Please double check your booking receipt email. Common mistakes include:
home instead of yard postcode | incorrect date | wrong zone
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STEP 1
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BOOK | CHANGE | CANCEL ONLINE
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​CHECK AUTO REPLY
Booking Receipt​
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STEP 2
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REMINDER EMAIL
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Check booking details are still correct including you availability
STEP 3
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DEADLINE TO CHANGE OR CANCEL BOOKING
​6PM on the Sunday before your appointment
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STEP 4
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APPOINTMENTS ISSUED
8PM on the Monday before your appointment
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Please note, Terms of Service apply after appointments have been issued
STEP 5
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APPOINTMENT DAY
We look forward to meeting you and your horse

