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BOOKING PROCESS

All new bookings, changes to bookings and cancellations must be made online

(no direct messages please unless your appointment has already been issued)

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Changes | cancellations must be made by 6pm on the Sunday before your appointment

- so before we plan routes.  (dont worry - I'll send you a reminder)

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Please double check your booking receipt email. Common mistakes include:

home instead of yard postcode | incorrect date | wrong zone

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STEP 1

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BOOK | CHANGE | CANCEL ONLINE

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​CHECK AUTO REPLY

Booking Receipt​

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STEP 2

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REMINDER EMAIL

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Check booking details are still correct including you availability

and the final number of treatments

STEP 3

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DEADLINE TO CHANGE OR CANCEL BOOKING

 

​6PM on the Sunday before your appointment

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STEP 4

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APPOINTMENTS ISSUED

 

8PM on the Monday before your appointment

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Please note, Terms of Service apply after appointments have been issued

STEP 5

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APPOINTMENT DAY

 

We look forward to meeting you and your horse

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