PRIVACY POLICY & TERMS OF SERVICE

Thank you for choosing The Horsebox Spa. Please ensure you read and understand our Terms & Conditions which also includes important information on how to get the most from your appointment. By making a booking with us, you accept and agree to the following terms. Please check this page regularly, as these terms are subject to change without notice.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Website privacy and cookie policies

If you are reading this you found our website. We try to get you to read our web site by showcasing our services and creating copy that is useful for you. To get some feedback on whether this is working, we monitor the volume of visitors to our website, how you found us, what page you were on before arriving at our site and which pages you view when visiting our site. We do not harvest or collect email addresses from website visitors. If you don’t contact us and give us your email, we don’t have your details.

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive websites, this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. You can disable cookies in your browser if you don’t want us to collect them.

Personal data, downloads and services

If you contact us using our ‘Contact Us’, 'Quote' or 'Registration' form we will record your details in our systems, so we can get in touch with you to respond to your query. If you asked to be subscribed to a particular newsletter you will be added to that list. Any automated email sent to you will have an unsubscribe option on it that you can select at any time. You can also ask that Tania does not send you any personal emails either.

We may contact potential or existing clients from time to time to see if we can be of assistance. We are not a hard sell organisation. This is normally because you have requested a call, or because we are actively trying to let you know about something you may benefit from. We ask you to contact us if your personal data changes so that our records can be appropriately updated.

Financial and credit card details

If you pay us for our services by credit card, we use an external secure processor. We do not receive your credit card details. We do not take telephone payments and the only way to pay us by credit card is online via that secure processor.

If you pay us by BACS or direct transfer, we know only what the bank identify – usually the name of the person who paid us and how much and the reference number. We do not keep credit scores.

Data Sharing

We do not sell or exchange the data we hold with organisations who may want to sell you something or use your data for research or other purposes. Nor are we planning to do so. In the unlikely event, we did decide to exchange lists with another organisation, we would obtain your permission first by asking you to ‘opt-in’ to such a system. Our continuing silence means we are not doing so.

We have an outsourced book keeping team for our own business. They have limited access to your data, where the service they provide to us requires it.

We do not permit copying or sharing by the team and actively monitor for any potential breaches.

Your information/advice is held in the strictest confidence. Our team are all contracted to strict confidentiality and integrity clauses and we monitor and restrict their data usage. We only use mainstream software and we use the most secure login options available to us.

Where is your data located?

In common with most small businesses, we do not have any tailor-made software – we use mainstream packages for everything from our customer records, to email, to accounting.

This means that much of our data is held in services in the USA. We have picked mainstream suppliers with appropriate security standards.

Retention periods

We have a long-term and discreet relationship with our clients and have established relationships that go back many years. For that reason, we retain information for 7 years from the last point of contact. This allows us to have financial records going back far enough to satisfy HMRC, advice records going far enough back to satisfy our insurers.

If you have contacted us but never engaged our services, your data will remain in our systems for up to 7 years, or from when you have requested that your data be removed. We clean up our data from periodically to remove client data that is no longer needed.

Want to see what we hold on you?

If you want to know what information we have about you (if any) email info@thehorseboxspa.co.uk and give us your name and email address and we will happily do a search and send you screen shots of what we have. If you are not happy with being on our customer records and want to be removed from our customer records, please let us know.

Disclaimer:

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Communication

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, and mobile telephone numbers.

This company is registered in England and Wales, Number 11294696, Registered Office, 6 Dale Hil, Ticehurst, East Sussex, TN5 7DG, United Kingdom

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these

Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Enquiries

Should a client or prospective client have any comments or questions regarding the use and protection of their personal information by The Horsebox Spa, they should contact The Horsebox Spa in the first instance by emai info@thehorseboxspa.co.uk or write to us at The Horsebox Spa, 6 Dale Hill, Ticehurst, East Sussex, TN5 7DG

SCOPE OF SERVICE

The Horsebox Spa offers grooming and spa pampering services. We do not diagnose, advise or treat medical conditions. If you have any health concerns about your horse please consult your vet.

TRAVEL

£2 per horse on Area Days

Emergency Call outs and Private Days £0.35 per mile (round trip)

MIN TREATMENT SPEND PER YARD

Area Day: £20

Private Yard Day: £200

YARD MANAGERS CONSENT

Service is subject to Yard Managers consent which must be obtained in advance at the point of booking

ACCESS TO PROPERTY, PARKING, WATER, ELECTRICITY & SAFETY

Service is subject to access to property, adequate parking, access to a mains water tap and mains electricity.

Our mobile unit is the size of a standard van horsebox with an additional 4 meter X 3 meter outdoor work area to BOTH sides. Please ensure there is an adequate access and a safe space for us to park.

To provide bath spas at your premises access to water via an outdoor tap is required within 50 meters of our permitted work area.

For safety reasons, children and dogs are not permitted around the spa.

When spa is in progress only Allie and the horses handler are permitted in the work area.

COMMUNICATION
We don’t answer phone calls whilst driving or when with clients. Please send a text message to 07830 904854 if you wish to contact us and we respond at the very earliest opportunity. Your can also email your inquiry to info@thehorseboxspa.co.uk

PAYMENT
We accept cash and Bank Transfer payment. Please pay immediately at the conclusion of your service.

RESCHEDULING & CANCELLATIONS

25% of treatment cost is payable for cancellations within 72hrs of appointment

50% of treatment cost is payable for cancellations within 48hrs of appointment

100% of treatment cost is payable for cancellations within 24hrs of appointment

ADVERSE WEATHER AND DRIVING CONDITIONS
For health and safety reasons, your appointment may be cancelled or rescheduled at short notice where weather conditions are unsuitable for grooming and operating electrical equipment. As a general guide, this includes, heavy rainfall, lightning and high winds/gusts – assessed on a case-by-case basis at our discretion.

DISEASE & ILLNESS
You must inform us in advance of your appointment if you discover your horse has a contagious disease, fungus, skin or parasitic (lice/mites) condition.

GIFT VOUCHERS

Any gift voucher amount must be spent in full and any amount remaining will not be carried forward or refunded

Gift vouchers cannot be exchanged for a cash amount

Gift vouchers cannot be returned or refunded, except in accordance with your legal rights

Gift vouchers cannot be used in conjunction with any other discount codes

The Horsebox Spa reserves the right to refuse to accept a gift voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Gift vouchers are subject to our minimum call out fee and Travel Charge terms.

Subject to your Yard Managers consent.

The Horsebox Spa reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary

Gift vouchers are issued by The Horsebox Spa Ltd Registered office: 6 Dale Hill, Ticehurst, East Sussex, TN5 7DG. Registered in England, No. 11294696

COMPETITIONS

Spas or spa discounts won in competitions or raffles:

- must be spent in full and any amount remaining will not be carried forward or refunded

- cannot be exchanged for a cash amount

- cannot be used in conjunction with any other discount codes

- are subject to our Travel Charge terms.

- are subject to your Yard Managers consent

- horse must be located no further than a maximum distance of 75 miles from TN5 7DG.

PHOTOGRAPHY & SOCIAL MEDIA
You are welcome, and encouraged, to take photographs of us and your horse(s) to share positively with your friends, family and social networks. From time to time we will use photographs taken during our service on social media or our website which may identify your horse(s) by first name only. Please inform us at the time of your appointment if you do not want your horse(s) to be featured or photographed.

REFUSAL OF SERVICE
We reserve the right to refuse service at the time of booking or scheduled appointment time.

The Horsebox Spa makes every effort to accommodate clients within our service areas, but may choose to decline a booking request or discontinue your service at our discretion. Reasons we may choose to do so include, a lack of parking or extreme difficulty accessing your property, repeated late payments/rescheduling/cancellations, actual or perceived inability to provide the service you have requested due to your horses(s) health or behaviour.